IviBet Casino Privacy Policy
At IviBet Casino, we are fully committed to protecting your personal information and respecting your right to privacy. This Privacy Policy explains how we collect, use, store, and share data when you interact with our platform at ivybet.com. By using our services, you acknowledge that you have read and understood the practices described in this document. We encourage you to review this policy carefully and contact us if you have any questions about how we handle your data.
Who We Are
Our IviBet Casino platform is operated by Betable Limited, a company registered in England under company number 07080629, with our registered address at Suite 3.05 Colony Jactin House, Hood Street, Manchester, M4 6WX. We hold a licence issued by the UK Gambling Commission (UKGC licence 57869), and our gaming software is provided by Grace Media (Gibraltar) Limited. We are authorised to offer online casino, sportsbook, and bingo services exclusively to players located in Great Britain.
What Information We Collect
When you register and use our services, we may collect the following categories of personal information about you:
- Full name, date of birth, and contact details including email address and phone number
- Residential address and proof of identity documents for verification purposes
- Payment information, including details linked to Visa/Mastercard debit cards, PayPal, Trustly, MuchBetter, Google Pay, Apple Pay, and Pay By Mobile (Fonix)
- Account credentials used at the IviBet Casino login stage
- Transactional data, including deposits, withdrawals, and bonus usage
- Gaming activity such as bets placed, games played, and session duration
- Device and technical data, including IP address, browser type, and operating system
- Communications you send us via live chat or email at support@ivybet.com
How We Use Your Information
We use the data we collect for a range of purposes that are essential to delivering our services responsibly and legally. Our IviBet Casino team processes your data to:
- Create and manage your account and verify your identity in line with UKGC requirements
- Process deposits and withdrawals, including transactions up to £10,000 per transaction
- Provide access to our sportsbook, casino games, live casino, and bingo products
- Deliver promotional communications about the IviBet bonus offers, including our welcome promotions and ongoing rewards
- Detect and prevent fraud, money laundering, and other unlawful activity
- Comply with responsible gambling obligations, including self-exclusion tools and spending limits
- Improve the functionality of the IviBet Casino app and our desktop and mobile platforms
- Respond to your enquiries and support requests submitted via live chat or email
Legal Basis for Processing
We at IviBet process your personal data on the following legal grounds under applicable UK data protection law:
- Contractual necessity – We need your data to fulfil our obligations under our terms and conditions when you open an account and use our services.
- Legal compliance – We are required to collect and retain certain data by the UK Gambling Commission, HMRC, and anti-money laundering regulations.
- Legitimate interests – We process data to improve our services, prevent fraud, and ensure platform security.
- Consent – Where required, we will seek your explicit consent before processing certain categories of data, such as marketing communications.
Cookies and Tracking Technologies
Our IviBet Casino online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. When you first visit our website, we will request your consent to place non-essential cookies on your device. You may manage your cookie preferences at any time through our cookie settings panel. Essential cookies required for the platform to function — such as those supporting the ivibet login process — are always active.
Sharing Your Information
We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:
- Payment processors and financial institutions facilitating your transactions
- Game providers such as Pragmatic Play, Play'n GO, Blueprint Gaming, Big Time Gaming, and others who power our casino library
- Identity verification and KYC service providers
- Regulatory bodies, including the UK Gambling Commission, where we are legally required to disclose information
- Law enforcement authorities where disclosure is required by law or court order
- Responsible gambling organisations where necessary to protect vulnerable players
At IviBet, we require all third parties to respect your data and process it only for the specific purposes we have authorised, in accordance with applicable data protection legislation.
Data Retention
We retain your personal data for as long as your account remains active and for a minimum of five years following account closure, as required by our UKGC licence obligations and anti-money laundering regulations. Where data is no longer required for legal or operational purposes, we will securely delete or anonymise it in line with our internal data retention schedule.
Your Rights
As a resident of the United Kingdom, you have the following rights in relation to your personal data held by our IviBet Casino platform:
- Right of access – You may request a copy of the personal data we hold about you.
- Right to rectification – You may ask us to correct inaccurate or incomplete information.
- Right to erasure – In certain circumstances, you may request that we delete your personal data.
- Right to restrict processing – You may ask us to limit how we use your data in specific situations.
- Right to data portability – You may request that we transfer your data to another provider in a structured, machine-readable format.
- Right to object – You may object to processing carried out on the basis of our legitimate interests.
To exercise any of these rights, please contact us at support@ivybet.com. We will respond to your request within one month. If you are unsatisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Data Security
We implement industry-standard security measures to protect your personal data against unauthorised access, loss, or disclosure. Our IviBet Casino infrastructure uses SSL encryption across all data transmissions, and access to personal data is restricted to authorised personnel only. While we take every reasonable precaution, no online system can be guaranteed to be completely secure, and you use our services at your own risk in this regard.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. We will notify you of any material changes by displaying a notice on our website or by contacting you directly. Your continued use of the IviBet Casino online platform following any such update will constitute your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please do not hesitate to reach out to us. You can contact our support team via live chat available 24/7 on our website, or by emailing us directly at support@ivybet.com. Our IviBet Casino team is dedicated to addressing your privacy queries promptly and transparently.
Content updated: July 23, 2026